Announcements:
We are not shipping via Canada Post at this time. All orders will ship via UPS or DHL.
Please note that we are a small team, and it may take a few days to ship out your order.
If you have any questions or concerns, please feel free to reach out to us at contact@bedistudios.com
Holiday Shipping Deadline
To ensure you receive your order in time for Christmas, we recommend placing your order before December 16th if you're in Canada or the US. If you are in Europe, we recommend placing your order no later than December 10th.
While we ship with the fastest shipping option, please understand we cannot make any guarantees about delivery times once your package is in the hands of the shipping company.
Orders over $150 qualify for free shipping in Canada and the US.
Returns and Exchanges
You may request a return or an exchange within 45 days or receiving your order.
Please email contact@bedistudios.com so we may assist you with the return process. Include your order number, the name of the item you wish to return and the reason for your return.
Detailed Shipping Info
BEDI ships using carbon neutral shipments.
Free shipping on Canadian and US orders over $150.
Canada & USA
We offer free shipping on orders over $150 in Canada and the U.S.A. We aim to ship all orders within 24 hours of receipt. Shipping times are typically 2-4 business days depending on location (orders are shipped from Montreal, Quebec).
Shipping rates on items below $150 value:
- $9 for Canada (UPS)
- $15 for the U.S.A. (DHL Express)
Note orders with value of less than $150 pre-taxes and shipping may be sent via regular mail without tracking.
Please inspect your order upon reception and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will issue a return shipping label.
EU & UK
We currently offer shipping only within North America and to Europe at this time.
Shipping rates:
- $27 for E.U. (DHL Express)
- $27 for the U.K. (DHL Express)
Applicable taxes and duties are extra. We aim to ship all orders within 24 hours of receipt. Shipping times are typically 2-4 business days depending on location. Note orders with value of less than $100 pre-taxes and shipping may be sent via regular mail without tracking.
Please inspect your order upon reception and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will issue a return shipping label.
Returns
All return/exchange requests must be made within 45 days of receiving your order.
Please email contact@bedistudios.com so we may assist you with the return process. Include your order number, the name of the item you wish to return and the reason for your return.
We will send instructions along with our warehouse address either in Canada or the U.S.A., depending on customer location. Return postage is at the expense of the customer.
Please ensure that products are unsoiled, undamaged and in good condition. Once we receive the returned item(s), we will then process refunds/exchanges accordingly. We reserve the right to refuse refunds/exchanges if these terms are not followed.
Please remember it can take up to 30 days for your bank or credit card company to process and post the refund.
Cleaner, Greener Shipping
We offset our shipping related carbon emissions by using DHL's GoGreen Climate Neutral services.
When we ship with GOGREEN, DHL calculates emissions and offsets them by investing in high quality climate protection projects that are based on the UN’s Clean Development Mechanism
